Privacy Policy at bb99

1. Introduction

bb99 operates as Bangladesh's trusted online casino and sports betting platform. We understand that your privacy is fundamental, and we take every reasonable step to ensure your personal information is handled with the utmost care, transparency, and respect.

This Privacy Policy applies to all users who access bb99 services through our website or any associated mobile application. By registering an account and using our platform, you acknowledge that you have read, understood, and agreed to the practices described in this document. If you do not agree, please discontinue use of bb99's services.

2. Information We Collect

To deliver our services and maintain a secure platform, bb99 may collect the following categories of personal data from you:

• Identity information: full name, date of birth, gender, and a copy of a government-issued ID for KYC verification.
• Contact information: email address, mobile phone number, and residential address (city, district, and country — Bangladesh).
• Financial information: your preferred payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction history including deposits and withdrawals.
• Technical information: IP address, device type, browser version, operating system, session data, and cookies placed during your visit.
• Behavioural information: gaming history, game preferences, bet amounts, session durations, and platform interaction logs for responsible gaming monitoring purposes.

We collect this information directly from you during registration, account use, and customer support interactions. We may also collect it automatically via cookies, analytics tools, and server logs.

3. How We Use Your Information

bb99 processes your personal data for the following specific and lawful purposes:

• Account management: to create, verify, and maintain your bb99 account, including KYC identity verification as required for a safe gaming environment.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to ensure seamless access to cricket betting, live casino, slots, and crash games.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, and any misuse of the bb99 platform.
• Responsible gaming compliance: to monitor gameplay patterns and enforce deposit limits, time-out periods, and self-exclusion measures in line with our responsible gaming commitments.
• Customer support: to respond to your queries, resolve disputes, and improve our overall service quality based on your feedback.
• Marketing communications: to send you relevant promotions, bonus offers, and platform updates — only where you have expressly consented to receive such communications, and only via your registered contact details.

4. Payment Data and Financial Security

All financial transactions conducted on bb99 — including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and all withdrawal requests — are processed through encrypted payment channels. bb99 does not store complete card numbers or mobile banking PINs on our servers at any time.

Payment data is shared only with the relevant payment service providers to fulfil the transaction. These providers operate under their own security and data protection standards. bb99 uses SSL encryption across the entire platform to ensure all data in transit is protected from interception.

5. Sharing of Personal Information

bb99 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in platform operations, payment processing, identity verification, and customer support — all bound by confidentiality agreements.
• Legal obligations: where required by applicable law, court order, or regulatory authority to disclose information — for example, in relation to anti-money laundering (AML) or fraud investigation proceedings.
• Business transfers: in the event of a merger, acquisition, or asset sale involving bb99, your personal data may be transferred as part of that transaction, subject to the same privacy protections described herein.

In all cases, we take reasonable steps to ensure that any recipient of your data applies an equivalent or higher standard of data protection as that described in this Privacy Policy.

6. Cookies and Tracking Technologies

bb99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your login preferences, analyse platform traffic, and personalise the content and promotions shown to you. Cookies are small text files stored on your device by your browser.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may limit your access to some features of the bb99 platform. Strictly necessary cookies — those required for security and basic account functionality — cannot be disabled while you are logged in.

7. Data Retention

We retain your personal data for as long as your account is active, or as long as is necessary to fulfil the purposes described in this Privacy Policy, including the provision of services, fraud prevention, legal compliance, and dispute resolution. When your account is closed, bb99 will retain certain records for a minimum of five years to comply with applicable financial and legal obligations.

After the applicable retention period has expired and no further legal basis exists for continued storage, your data will be securely deleted or anonymised in such a way that it can no longer be linked to you as an individual.

8. Your Data Rights

As a bb99 user in Bangladesh, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of all personal data bb99 holds about you at any time.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention obligations.
• Right to restrict processing: in certain circumstances, you may request that bb99 restricts or limits the way in which your personal data is processed.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting us or updating your account preferences.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days. Please note that certain rights may be subject to limitations where they conflict with legal obligations or the legitimate interests of bb99.

9. Security Measures

bb99 implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, strict access control policies limiting staff access to personal data on a need-to-know basis, and regular security audits and vulnerability assessments.

While bb99 employs all commercially reasonable measures to safeguard your information, no online platform can guarantee absolute security. We encourage you to keep your account password confidential, enable any available two-factor authentication, and contact us immediately if you suspect unauthorised access to your account.

10. Age Restriction

bb99 is strictly a platform for adults. You must be 21 years of age or older to register an account and use any of our services, in accordance with applicable Bangladeshi standards for online gaming. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a user under 21 has registered, we will immediately suspend that account and delete the associated personal data without delay. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing online gaming platforms.

11. Changes to This Privacy Policy

bb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of bb99 following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which bb99 processes your personal data, please reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities and districts.

Email: [email protected]